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    • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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What shipping methods do you offer?

Shipping methods and Estimated delivery dates of Express and Standard Shipping are provided under the delivery options and before the checkout. Shipping methods/times may differ depending on your shipping address.

Standard Shipping: $5.99 for order under $49, free for order over $49(5-8 Business Days)

Express shipping: $23.95 (3-7 Business Days)

The shipping time may be delayed due to COVID19.

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