60 Days Return and Exchange Policy – Name Necklace

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FULL COVERAGE

Return/Exchange Policy

The following reasons are covered by our 60 day FULL
COVERAGE Return/Exchange Policy.(We will be responsible for
the return postage fees and replacement fees)

We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
The product customization information does not match or an error in customization.
Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

LIMITED COVERAGE

Return/Exchange Policy

The following reasons are covered by our 60 day LIMITED COVERAGE Return/Exchange Policy. The customer is responsible for the return postage fees and replacement postage fees. Shipping fees are non refundable. A 50% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund.
Chose the wrong size for the product. Personal Reasons due to changed mind,personal taste, etc. Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.

NO RETURN & EXCHANGE

Return/Exchange Policy

The following reasons are NOT covered by our 60 day return policy. We are not liable for these issues.
Product damage caused by exposure to corrosive substances or chemicals.
Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
Product damaged by misuse, mishandling, or poor maintenance.
Products that exceed the return processing time limit ( 60 days after the order is signed ).
Not the product itself, but only the other items or gifts included with the order. Coupon code or gift card, etc.
The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
Partial returns or exchange of products from a set item is not acceptable.

STEP 1

Contact Customer Service

Please submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.

STEP 2

Request Return Detail

Please contact our customer service team to request details such as return authorization and return instructions.

STEP 3

Email Notification

In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package.

STEP 4

Get Refund or Replacement

If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.

Precautions for return And exchange

Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.

Please contact one of our customer service representatives to request return authorization, and the return instructions.

Coupon codes expires after use and cannot be restored after return.

Cancellation Policy: Cancellation or replacement Of unshipped products

Non-customized products can be canceled or replaced when they are not shipped, without any charge.

For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 50% of the product price as the customization fee.

Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.

namenecklace.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Refund Procedure

After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.

We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.

Explanation of refund time: Please note that it may take additional time (approximately 10 business days) for the refund to be reflected in your account. The timing of the refund will depend on the billing cycle of the payment gateway (e.g. your credit card billing processing cycle) or your financial institution. If we have made a refund in our system, but the refund has not reached your account for more than 10 working days, please contact your payment method provider or financial institution to inquire.

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Customer Says Tag us with #namenecklace for the chance to make it onto our customer gallery.
  • Molly I absolutely love my necklace
    OMG, I absolutely love my necklace. My name with the heart added detail. It's perfect. It fits and it arrived quickly. I've showered in it with no adverse reactions. 2 thumbs up. Oh yeah awesome customer service along with good packaging.
    1 hour ago
    Abraham I love my new necklace!
    I love my new necklace! It’s quality content! I’m obsessed with the thick chain! I layer it with other necklaces I have. Definitely recommend! ❤️❤️
    3 hour ago
    Melony The service representatives showed upmost respect and care into my purchase
    The service representatives showed upmost respect and care into my purchase. I received the necklace I had bought for my girlfriend and was not let down, my expectations were set high and those expectations were met.
    7 hour ago
    Isabella Absolutely gorgeous
    Absolutely gorgeous. Perfect length for me & shipping was fast. such a great piece for my collection i cant wait to wear it out!
    24 hour ago
    Saron Obsessed with this necklace!
    Obsessed with this necklace! It turned out absolutely perfect and better than I expected. The quality is amazing and the length was perfect to layer with my push present necklace. Would 100% recommend ordering one of these!!
    1 day ago
    Chloe Super cute!
    Super cute! It came well packaged in an adorable little box! It feels like it’s great quality. Thank you, I would definitely buy from this shop again.
    1 day ago
    Jennifer perfectttttt! it’s so cute.
    perfectttttt! it’s so cute. would be perfect for anyone to wear. customer service 10/10 she replied to my messages so fast and helped with questions i had! will be ordering again.
    1 day ago
    Kate Wonderful quality, and quick shipping.
    I absolutely love my necklace! Wonderful quality, and quick shipping. Some of my friends have ordered their own necklaces after seeing and loving mine, and i'll definitely be back for future orders myself. Five stars!
    1 day ago
    Marbella In love with this necklace!
    In love with this necklace! I get many compliments on it and it has held up really well. I wear it every day, including showering in it, and it hasn’t tarnished or lost the rose gold tone at all. Very pleased with this purchase and would not hesitate to buy from this shop again!
    2 day ago
    Cherry Love this necklace so much!
    Love this necklace so much! I want to wear it every day. I love that they can be customized so many ways. I may order more with different words & different lengths.
    2 day ago
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