Terms of Service

These Terms and Conditions are between you, the customer, and the operator of this website, Ramonet International Trading Co., Limited (Company Registration No. 78558188). Throughout the site, the terms "we," "us," and "our" refer to Ramonet International Trading Co., Limited.

By accessing or using this website and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms, policies, or conditions referenced herein or linked.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction. Violation of any Terms may result in the termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone at any time. You understand that your content, excluding credit card information, may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.

You agree not to duplicate, sell, or exploit any part of the Service without our written permission.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general reference only. We may modify the content at any time but are not obligated to update it.

Section 4 – Modifications to the Service and Prices

Prices may change without notice. We reserve the right to modify or discontinue the Service at any time, subject to applicable law.

Section 5 – Products or Services

Some products or services may be available exclusively online and may have limited quantities. Returns or exchanges are subject to our Return Policy. We strive to display product colors accurately but cannot guarantee that your screen's display will accurately reflect the actual product. We reserve the right to limit sales by region, person, or order, subject to applicable law.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or limit any order. You agree to provide current, complete, and accurate purchase and account information. Please refer to our Return Policy for details regarding returns, exchanges, and refunds.

Section 7 – Optional Tools

We may provide access to third-party tools on an "as is" and "as available" basis, without warranties or control over their operation. Your use of these tools is at your own risk and subject to the applicable third-party terms.

Section 8 – Third-Party Links

Third-party links may direct you to external websites that are not affiliated with us. We are not responsible for third-party materials, services, or content. Please review the applicable third-party policies before engaging in any transaction.

Section 9 – User Comments, Feedback, and Submissions

If you send us comments, suggestions, ideas, or other submissions, you agree that we may use them to the extent permitted by applicable law. You must not submit unlawful, defamatory, infringing, or harmful content.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate, subject to applicable law and any rights you may have as a consumer.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes or activities that violate our rights or the rights of others. Prohibited activities include spreading malware, phishing, submitting false information, infringing intellectual property rights, and engaging in discriminatory or abusive conduct.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. To the extent permitted by applicable law, our services and products are provided subject to the warranties and conditions stated in these Terms and applicable law. Nothing in these Terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.

Section 14 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ramonet International Trading Co., Limited and its affiliates from claims, liabilities, and reasonable expenses arising from your breach of these Terms or violation of applicable law or third-party rights.

Section 15 – Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity and enforceability of the remaining provisions.

Section 16 – Termination

These Terms remain effective unless terminated by you or us. We may suspend or terminate access to our services if we reasonably believe you have violated these Terms, subject to applicable law.

Section 17 – Entire Agreement

These Terms, together with the policies referenced herein, constitute the agreement between you and us concerning your use of the website and supersede prior communications or agreements on the same subject, subject to applicable law.

Section 18 – Governing Law

These Terms of Service and any separate agreements whereby we provide you with products or services shall be governed by and interpreted in accordance with the laws of Hong Kong, China.

Section 19 – Changes to Terms of Service

We may update or change these Terms at any time by posting the revised version on this page. The updated Terms will take effect as stated in the notice or as otherwise required by applicable law. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

Section 20 – Shipping, Returns, and Restocking Fees

Returns, exchanges, cancellations, and refunds are subject to our Return and Cancellation Policy.

Eligible returns of personalized items may be subject to a 50% restocking fee, as specified in our Return Policy. Customers are responsible for applicable return and replacement shipping costs for ordinary returns or exchanges, as specified in that policy.

If an item arrives damaged or contains an error attributable to us, please contact our customer service team promptly. We will arrange an appropriate replacement and cover the return postage in accordance with our Return Policy.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable law.