View the Online Self-service Guide
Please note: Total Delivery Time = Processing Time + Shipping Time
Your order will be shipped after proper processing. For made-to-order personalized products, it usually takes about 3-6 business days in processing, or more as displayed on the product detail page.
Processing Time
Shipping Time
Place Order
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Receive Your Order
Cancelation/Return Online Self-service Guide
STEP 1
Fill in your order info., and "view the online self-service guide". Click “Track this Order”, then you’ll be directed to CHECK the 60 Days Return Policy.
STEP 2
Select the "Reason" and CHECK the 60 Days Return Policy, then click "Cancel/Return This Order" you will be directed to preview and confirm your request.
STEP 3
Preview and confirm you want to cancel/return the order or not by clicking YES or NO. If NO, your order will continue to production and shipment as it is. If YES, your order will be suspended for cancelation or return, and you'll be directed to fill in a request form.
STEP 4
Fill in the request form with your detailed request, then "Submit". Our Support Team will reply to you within 24 hours.
Please note:
- Shipping Address and Shipping Method can be modified before the “packaging” process, with no restocking fee
- Made-to-order personalized items are one-of-a-kind, it cannot be returned because the buyer changes their mind.
- Cancellation before Packaging/Shipped: It's possible to cancel the order without charging a restocking fee before the production process starts, but a 50% restocking fee has to be charged on the personalized product that has already been in production.
- Return after Shipped/Received Orders: Orders that have already been “Packaged”, “Ready to Dispatch” or those have been “shipped” cannot be canceled, as the orders may have been collected by the carrier.
- If you received damaged products upon arrival, please provide us with pictures of the damage or problem details, both for the item(s) you received and it's label for us to locate the problem details and check it.
- Return exceed 60 days of the purchase or order delivery date will not be credited.
Review your request:
- Order Status: Processing - "In Production"
- Original Order Amount: USD $30
- Restocking Fee:USD $10
- Total Refund: USD $20
Review your request:
- Order Status: Processing - "In Production"
Are you sure you want to return this order?
Are you sure you want to change the shipping address?
yes
Customer Says
Tag us with #namenecklace for the chance to make it onto our customer gallery.
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Molly I absolutely love my necklaceOMG, I absolutely love my necklace. My name with the heart added detail. It's perfect. It fits and it arrived quickly. I've showered in it with no adverse reactions. 2 thumbs up. Oh yeah awesome customer service along with good packaging.1 hour agoAbraham I love my new necklace!I love my new necklace! It’s quality content! I’m obsessed with the thick chain! I layer it with other necklaces I have. Definitely recommend! ❤️❤️3 hour agoMelony The service representatives showed upmost respect and care into my purchaseThe service representatives showed upmost respect and care into my purchase. I received the necklace I had bought for my girlfriend and was not let down, my expectations were set high and those expectations were met.7 hour agoIsabella Absolutely gorgeousAbsolutely gorgeous. Perfect length for me & shipping was fast. such a great piece for my collection i cant wait to wear it out!24 hour agoSaron Obsessed with this necklace!Obsessed with this necklace! It turned out absolutely perfect and better than I expected. The quality is amazing and the length was perfect to layer with my push present necklace. Would 100% recommend ordering one of these!!1 day agoChloe Super cute!Super cute! It came well packaged in an adorable little box! It feels like it’s great quality. Thank you, I would definitely buy from this shop again.1 day agoJennifer perfectttttt! it’s so cute.perfectttttt! it’s so cute. would be perfect for anyone to wear. customer service 10/10 she replied to my messages so fast and helped with questions i had! will be ordering again.1 day agoKate Wonderful quality, and quick shipping.I absolutely love my necklace! Wonderful quality, and quick shipping. Some of my friends have ordered their own necklaces after seeing and loving mine, and i'll definitely be back for future orders myself. Five stars!1 day agoMarbella In love with this necklace!In love with this necklace! I get many compliments on it and it has held up really well. I wear it every day, including showering in it, and it hasn’t tarnished or lost the rose gold tone at all. Very pleased with this purchase and would not hesitate to buy from this shop again!2 day agoCherry Love this necklace so much!Love this necklace so much! I want to wear it every day. I love that they can be customized so many ways. I may order more with different words & different lengths.2 day ago