View the Online Self-service Guide
Please note: Total Delivery Time = Processing Time + Shipping Time
Fill in your order info., and "view the online self-service guide". Click “Track this Order”, then you’ll be directed to CHECK the 60 Days Return Policy.
Select the "Reason" and CHECK the 60 Days Return Policy, then click "Modify this Order" you will be directed to preview the restocking fee.
Review "Restocking Fee", but if you want to modify only some of your products, our Support will recheck the correct restocking fee after you finish the STEP 4) Confirm you want to modify the product(s) or not by clicking YES or NO. If NO, your order will continue the production and shipment as it is. If YES, your order will be suspended for modification, and you'll be directed to fill in a request form.
Fill in the request form with your detailed request, then "Submit". Our Support Team will reply or confirm the restocking fee to you within 24 hours.
- Shipping Address and Shipping Method can be modified before the “Packaging” process, with no restocking fee.
- Modification on products before Packaging/Shipped: It's possible to modify your products without charging a restocking fee before the production process starts, but a 50% restocking fee has to be charged on the personalized product that has already been in production.
- Return after Shipped/Received Orders: Orders that have already been “Packaged”, “Ready to Dispatch” or those have been “Shipped” cannot be modified, as the orders may have been collected by the carrier.
- Order Status: Processing - "In Production"
- Original Order Amount: USD $30
- Restocking Fee:USD $10
- Order Status: Processing - "In Production"
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Molly I absolutely love my necklaceOMG, I absolutely love my necklace. My name with the heart added detail. It's perfect. It fits and it arrived quickly. I've showered in it with no adverse reactions. 2 thumbs up. Oh yeah awesome customer service along with good packaging.1 hour agoAbraham I love my new necklace!I love my new necklace! It’s quality content! I’m obsessed with the thick chain! I layer it with other necklaces I have. Definitely recommend! ❤️❤️3 hour agoMelony The service representatives showed upmost respect and care into my purchaseThe service representatives showed upmost respect and care into my purchase. I received the necklace I had bought for my girlfriend and was not let down, my expectations were set high and those expectations were met.7 hour agoIsabella Absolutely gorgeousAbsolutely gorgeous. Perfect length for me & shipping was fast. such a great piece for my collection i cant wait to wear it out!24 hour agoSaron Obsessed with this necklace!Obsessed with this necklace! It turned out absolutely perfect and better than I expected. The quality is amazing and the length was perfect to layer with my push present necklace. Would 100% recommend ordering one of these!!1 day agoChloe Super cute!Super cute! It came well packaged in an adorable little box! It feels like it’s great quality. Thank you, I would definitely buy from this shop again.1 day agoJennifer perfectttttt! it’s so cute.perfectttttt! it’s so cute. would be perfect for anyone to wear. customer service 10/10 she replied to my messages so fast and helped with questions i had! will be ordering again.1 day agoKate Wonderful quality, and quick shipping.I absolutely love my necklace! Wonderful quality, and quick shipping. Some of my friends have ordered their own necklaces after seeing and loving mine, and i'll definitely be back for future orders myself. Five stars!1 day agoMarbella In love with this necklace!In love with this necklace! I get many compliments on it and it has held up really well. I wear it every day, including showering in it, and it hasn’t tarnished or lost the rose gold tone at all. Very pleased with this purchase and would not hesitate to buy from this shop again!2 day agoCherry Love this necklace so much!Love this necklace so much! I want to wear it every day. I love that they can be customized so many ways. I may order more with different words & different lengths.2 day ago