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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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QUALITY & WARRANTY

 

  • 100% Sterling Silver
  • Gems & Stones From Italy
  • Craftsmanship Of 30 Years
  • Jewellery Certificate issued by International Gemological Institute

 

PAYMENT & ORDER

Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method.

GB Pounds, U.S Dollars, Australia Dollars,Canadian Dollars and Euro are allowed. Revise & Order Cancel: Within 2 hour upon placing order

To revise or cancel your order, please contacts us within 2 hour after placing order.

Notes: We are not always able to revise or cancel an order already dispatched. Orders has been dispatched will be treated in accordance with our Return policy

For most part of worldwide, the orders are supposed to reach your door. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.

Notes: Shipping estimates are from day of shipping not from day of ordering. Customers are responsible for lost due to wrong shipping information.

Cleaning & Maintenance

For cleaning, simply use lukewarm soapy water - that is the best. Use a soft toothbrush to scrub the jewelry and then rinse it in clean water. To remove caked-on dirt, let it soak for 10 minutes in lukewarm soapy water, gently brush it clean and then rinse it in clean water.For a shinier surface, polish your jewelry with a cloth with cleaning solution.

Notes: DO NOT EXPOSE JEWELRY TO CHEMICALS! Silver pieces are given detail by oxidation. Exposure to harsh chemicals can alter the appearance of your NameNecklace product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.

Modifications

NameNecklace.com reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. NameNecklace.com may make changes in the products and/or services described in this Web Site at any time.

Disclaimers

If the silver products are damaged or corroded caused by collisions or friction with hard objects, wearing the silver jewelry when bathing or hot springs etc, we are not responsible for any losses. And the behaviors mentioned above will not be protected by our return policy.

If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.

Thanks a lot for your support and attention.

Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by www.namenecklace.com