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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

  • Track Order

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How long will delivery take?

For each delivery, processing time and shipping time are included:
- Processing Time: The time it takes to prepare your item(s) to ship from our factory. Personalized name necklaces and charms are custom manufactured and ship from our factory in 1-5 business days from the order date. Estimated processing dates are provided for each item on the item page. You'll receive a tracking number by email automatically once it is sent out.
- Shipping Time: The time for your item(s) to travel from our factory to your destination. Shipping estimates are from day of shipping not from the order submission date. While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee every delivery within these estimated times, because these handcrafted Personalized Jewelry go through a thorough Quality Control process, and in case of yours fails to pass, it has to be remade. We know not being able to give this special gift to you is a terrible thing, but it's even worse to give you something less than perfect.
Customers are responsible for lost orders due to incorrect shipping information. The specific delivery time will depend on the shipment method you chose.