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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

  • Track Order

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What should I do if I do not receive my order?

We encourage you to track your order online to avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as the NameNecklace Customer Service Representatives. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. Please note that customers are responsible for lost orders due to incorrect shipping information.