We encourage you to track your order online to avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as the NameNecklace Customer Service Representatives. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. Please note that customers are responsible for lost orders due to incorrect shipping information.
In an effort to improve the speed of package delivery, our manufacturing facility will be upgraded from Feb 1 to Feb 10, 2019. During the period, NO orders will be shipped, but all orders over $50 will be qualified for 'A Free Gift' (find the offer at shopping cart). We will resume shipping of all orders on Feb 11, 2019.