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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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Return & Cancellation Policy

Here at NameNecklace, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, NameNecklace will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact our customer service through live chat or email service@namenecklace.com.

RETURN POLICY
New and unworn items can be returned to NameNecklace within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50 percent restocking fee. Customer should be in charge of both return and replacement postage fees.

CANCELLATION POLICY
The jewelry creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.
NameNecklace reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.

Customer Says Tag us with #namenecklace for the chance to make it onto our customer gallery.
  • Molly I absolutely love my necklace
    OMG, I absolutely love my necklace. My name with the heart added detail. It's perfect. It fits and it arrived quickly. I've showered in it with no adverse reactions. 2 thumbs up. Oh yeah awesome customer service along with good packaging.
    1 hour ago
    Abraham I love my new necklace!
    I love my new necklace! It’s quality content! I’m obsessed with the thick chain! I layer it with other necklaces I have. Definitely recommend! ❤️❤️
    3 hour ago
    Melony The service representatives showed upmost respect and care into my purchase
    The service representatives showed upmost respect and care into my purchase. I received the necklace I had bought for my girlfriend and was not let down, my expectations were set high and those expectations were met.
    7 hour ago
    Isabella Absolutely gorgeous
    Absolutely gorgeous. Perfect length for me & shipping was fast. such a great piece for my collection i cant wait to wear it out!
    24 hour ago
    Saron Obsessed with this necklace!
    Obsessed with this necklace! It turned out absolutely perfect and better than I expected. The quality is amazing and the length was perfect to layer with my push present necklace. Would 100% recommend ordering one of these!!
    1 day ago
    Chloe Super cute!
    Super cute! It came well packaged in an adorable little box! It feels like it’s great quality. Thank you, I would definitely buy from this shop again.
    1 day ago
    Jennifer perfectttttt! it’s so cute.
    perfectttttt! it’s so cute. would be perfect for anyone to wear. customer service 10/10 she replied to my messages so fast and helped with questions i had! will be ordering again.
    1 day ago
    Kate Wonderful quality, and quick shipping.
    I absolutely love my necklace! Wonderful quality, and quick shipping. Some of my friends have ordered their own necklaces after seeing and loving mine, and i'll definitely be back for future orders myself. Five stars!
    1 day ago
    Marbella In love with this necklace!
    In love with this necklace! I get many compliments on it and it has held up really well. I wear it every day, including showering in it, and it hasn’t tarnished or lost the rose gold tone at all. Very pleased with this purchase and would not hesitate to buy from this shop again!
    2 day ago
    Cherry Love this necklace so much!
    Love this necklace so much! I want to wear it every day. I love that they can be customized so many ways. I may order more with different words & different lengths.
    2 day ago
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