First, check for pop-up messages that might identify the issue. If you are using a laptop or desktop computer, try using a different browser. If you are using a mobile phone, please make sure the network is stable enough to upload a picture. Our system does not recognize PDF files. PDF’s will need to be converted to either a JPG or PNG file. If neither of these options work, try using another photo. If you are still unable to upload, please contact Customer Service Representatives.
In an effort to improve the speed of package delivery, our manufacturing facility will be upgraded from Feb 1 to Feb 10, 2019. During the period, NO orders will be shipped, but all orders over $50 will be qualified for 'A Free Gift' (find the offer at shopping cart). We will resume shipping of all orders on Feb 11, 2019.