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    • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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What is your refund policy?

Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to reach your credit card or PayPal account depends on the policies of these institutions.

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